Power Your Career at Curtis

Customer Service/Order Processing/Import-Export Specialist

Full-time position located in Mount Kisco, NY with extensive benefits package

Reports to Customer Service Manager

MUST BE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP

The Customer Service/Traffic Specialist provides a high level of attention to customer accounts, processing customer orders, and communicating on related order issues, new products and/or change management for goods sold. This position supports the respective sales staff for accounts assigned, and is the main internal contact for those accounts.

What you’ll do:

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• Perform customer contract reviews
• Work closely with Customer Support Engineers with reference to customer drawings, revision levels, customer item cross reference, etc.

• Research, develop, implement and monitor a variety of order processing channels and stock requirements. (i.e. Electronic Data Interchange (EDI), customer websites, blanket orders, order releases, Kanban, safety stock, bonded warehouse etc.)
• Review pricing with sales and reconcile pricing issues as necessary.

• Work closely with respective sales staff as their internal contact point for customer requirements, including special projects, and/or product changes, etc.
• Work closely with manufacturing to ensure smooth product transfers from a sales administration standpoint.
• Assist Supply Chain staff with difficult expedites with manufacturing sites as directed

• Compile periodic reports as required by customers.
• Customer Service back-up coverage as required.
• Support the Logistics and International Specialist as it relates to movement of customer goods and services worldwide.
• Manage Letters of Credit, perform Sight Draft reviews and assist with the presentation of any documents in support of the same for international Customers as needed.
• Warranty & Returns – process all assigned customer RMA’s for customer returned material and coordinate with accounting as necessary.

• Effectively interface with Supply Chain, Engineering, Manufacturing, Quality Assurance, Shipping/Receiving and Accounting as necessary to provide the support that exceeds Curtis’ customer expectations.
• Travel:Maximum 1-2 trips per year to key accounts with/without sales representative.
• Make every effort to ensure customer satisfaction.

Essential Functions	% Time
Customer Service Back-Up CS Rep/Order Management Support respective sales representative, as required Administrative/Analysis	50% 25% 20% 5%

What you’ll need:

Education

• Bachelor's degree preferred, minimum Associates Degree in Business Administration

Experience

• 5 to 7 year's experience in order processing and administration, preferably in a manufacturing/engineering customer service environment
• 2 to 3 years of import / export experience

• Enterprise Resource Planning (ERP) system experience
• Ability to advocate on behalf of the customer as well as the company
• Excellent analytical and problem solving skills required to assess and resolve issues with strong attention to details.
• Strong interpersonal skills

• Proficiency in Microsoft Office
• Excellent communication, facilitation and follow-up skills

APPLY TO NYRECRUITMENT@CURTISINST.COM

If you are looking for a position that combines your electrical, mechanical and programming knowledge in a customer-facing role in the electric vehicle environment, we may have just the job for you!

You will be involved in evaluating customer requirements, and recommending or assisting in the implementation of Curtis products for customer design or development projects. You will provide technical support to OEM’s, dealers, distributors and end-users of Curtis products both in-house and at the customers site. You will collaborate and participate with QA, Manufacturing, Engineering and Customer Service to provide a solution or resolution for customer application issues.

MUST BE AUTHORIZED TO WORK IN THE US WITHOUT CURRENT OR FUTURE SPONSORSHIP

What you will do:

Provide hands-on technical support to customers for all Curtis product lines.

• Evaluate customer requirements, and assist and guide customers in applying and installing Curtis products into customer’s hardware.
• Provide technical information and guidance to customers, sales reps and distributors.
• Write/edit application notes, installation guides, technical notes and literature to inform customers about products.
• Communicate with customers with respect to technical applications. Evaluate and report on customer response to product capabilities and limitations; evaluate and report on competitors’ products.
• Suggest and evaluate modifications for new products.
• Assist in sales efforts. Evaluate and provide leads to sales staff, accompanying on sales calls as required. Follow up on sales calls and phone leads. Represent company at technical conferences and tradeshows as required.
• Ability to deal with regular interruptions and shifting customer priorities
• Prepare application notes and other reports as required

What you will need:

• B.S. in Electrical Engineering or Mechanical Engineering
• Coursework/experience in computer programming (C preferred)
• Computer literate with strong analytical and computational ability
• Knowledge of electrical machinery a plus (forklifts, golf carts, power wheelchairs, etc.)
• Ability to work with mechanical and electrical hand and power tools
• CAD experience and ability to read wiring diagrams, electrical schematics
• Hands-on automotive or vehicle repair experience helpful
• 1 to 3 years' technical support experience
• Excellent customer-focused approach with good follow-up skills
• Excellent interpersonal skills
• Excellent written, verbal and presentation skills
• Ability to travel on short notice within the Americas, up to 50%, to serve client needs