Power Your Career at Curtis

If you enjoy the satisfaction of supporting internal and external customers in coordinating orders in a global engineering and manufacturing environment,the we may have the perfect role for you!!

The Customer Service Specialist (CSS) provides a high level of attention to customer accounts, processing customer orders, and communicating on related order issues, new products and/or change management for goods sold. The CSS supports the respective sales staff for accounts assigned, and is the main internal contact for those accounts.

Principal Responsibilities include:

• Perform customer contract reviews
• Work closely with Customer Support Engineers with reference to customer drawings, revision levels, customer item cross reference, etc.
• Research, develop, implement and monitor a variety of order processing channels and stock requirements. (i.e. Electronic Data Interchange (EDI), customer websites, blanket orders, order releases, Kanban, safety stock, bonded warehouse etc.)
• Review pricing with sales and reconcile pricing issues as necessary.
• Work closely with respective sales staff as their internal contact point for customer requirements, including special projects, and/or product changes, etc.
• Work closely with manufacturing to ensure smooth product transfers from a sales administration standpoint.
• Assist Supply Chain staff with difficult expedites with manufacturing sites as directed
• Compile periodic reports as required by customers.
• Warranty & Returns – process all assigned customer RMA’s for customer returned material and coordinate with accounting as necessary.
• Effectively interface with Supply Chain, Engineering, Manufacturing, Quality Assurance, Shipping/Receiving and Accounting as necessary to provide the support that exceeds Curtis’ customer expectations.
• Travel: Maximum 1-2 trips per year to key accounts with/without sales representative.
• Make every effort to ensure customer satisfaction.

Knowledge and Competency Requirements

Education

BA degree preferred, minimum Associates Degree in Business Administration

Experience

• 5 to 7 years’ experience in order processing and administration, preferably in a manufacturing/engineering customer service environment
• Enterprise Resource Planning (ERP) system experience

Skills

• Ability to advocate on behalf of the customer as well as the company
• Excellent analytical and problem solving skills required to assess and resolve issues with strong attention to details.
• Strong interpersonal skills
• Proficiency in Microsoft Office
• Excellent communication, facilitation and follow-up skills

Look for us on Glassdoor.com as well!

We look forward to hearing from you.

Join Curtis Instruments to redefine the possibilities of good product development by administrating and developing up our Application lifecycle Management and DevOps Tools.

We are looking for someone to serve the engineering teams by managing the product development support tools. These tools include Polarion, Jenkins, Subversion/Git, Phabricator, etc.

Our engineers are doing important work in the electronics, software, and mechanical development of motor controls for electric vehicles, and your contribution will go a long way in enabling great designs.

You will....

• Setup, configure, and admin SW Tools used for engineering. This includes Polarion, Jenkins, Subversion, etc.
• Keep track and maintain global software engineering tools licenses (Keil, IAR, Microsoft, Visual Paradigm, etc.)
• Customize within the tools and develop plugins to enable advanced customization and functionality.
• Collaborate with engineering group leaders, project leaders and system engineers applicable workflows and procedures.
• Help engineers with software infrastructure projects (e.g., automated versioning, revision control, etc.).
• Work with Global Software Engineering services on common tool practices with location specific customization where required.
• Develop/script/program required supportive plugins/tools.
• Collaboration with corporate IT regarding platform infrastructure.

You're likely to be successful if you bring to the table....

• Significant experience working with engineering processes.
• Strong process oriented mindset.
• Good knowledge in software engineering processes.
• On-the-job experience in Object-Oriented software development .
• Service-oriented mentality (Engineering sites are the customers).
• Excellent interpersonal skills. Strong communicator and facilitator.
• Strong documentation skills.
• Ideally Polarion, Jenkins and Subversion experience.
• Able and willing to travel to other sites occasionally.

If this sounds like you, please apply today!

Are you looking for a position with a proven industry leader? Are you looking for a position where you can be an integral part of a team? If you have experience working as a developer/coder with SQL Server and VB.NET, we are looking for you!

This position, which is located in our corporate office in Mt. Kisco, NY., is a needed addition to our IT team that will help us enhance our current business processes. You will have opportunities to develop custom programs and reports using the latest Microsoft development tools and technologies. This position is a corporate role with responsibilities extending beyond the local facilities and may require some international travel.

We are looking for someone who:

• enjoys interfacing directly with end-users to determine how to satisfy their business requirements
• can perform high quality coding in a team
• will test/debug their own code, as well as other colleagues
• develop implementation and test plans
• document existing and go-to business processes

Desired Skills and Experience

Education

• Minimum: BS in Computer Science and 8 years’ experience
• Preferred: Graduate degree in Computer Science or related technical field and 5 years’ experience
• Professional Certification in one or more of the core technologies deployed by Curtis is a plus!

Skills

• Strong SQL Server 2005 coding: stored procedures, triggers, CLR
• Working knowledge of VB 6 and VB.NET syntax
• Working knowledge in Crystal Reports and/or SQL Server Reporting Services

Experience

• Knowledge in Windows based hardware/software for servers and client stations. Ability to analyze, trouble shoot and resolve problems.
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) concepts and practical experience of establishing and maintaining said networks in a healthy efficient state.
• Knowledge of Internet based communication protocols including IP addressing, VPN, MPLS, SSL, etc. with associated hardware (routers, firewalls, switches).
• Expert Knowledge of SyteLine ERP business system software and SQL databases
• Prior experience in SQL, VB, VBA, VB.net, XML/HTML software coding
• Working knowledge of Progress database queries.
• AND, if you have INFOR Syteline ERP Experience ---------EVEN BETTER!!!!

Please visit us on LinkedIn and Glassdoor to learn more about Curtis. For consideration, please send cover letter and resume to: nyrecruitment@curtisinst.com. We look forward to hearing from you!!

The Director of Global Materials Management directs all phases of the Purchasing, Customer Service, Planning and Logistics functions at the corporate headquarters location; provides supply chain assistance/guidance to Curtis’ facilities worldwide; initiates and manages the competitive award process of electronic component global supply pricing agreements; initiates North American freight contracts for all strategic lanes of material movement between Curtis facilities worldwide; initiates “best practice” on warehousing and distribution fulfillment achieving “world class” service levels at all Curtis facilities worldwide.

• Responsible for overseeing the management of the Purchasing, Customer Service, Planning, Distribution and Logistics departments located at corporate headquarters. Establish goals, objectives and performance criteria to meet corporate objectives for each function.
• Provide guidance and corporate direction to the Purchasing, Distribution and Logistics departments located at other Curtis subsidiaries.
• Compile and compare performance measurements as they relate to materials management from each manufacturing plant, including general measurements, inventory levels etc. Publish and provide reports as necessary to senior management.
• Establish and foster supply chain relationships at the executive staff level with component suppliers, both manufacturers and distributors.
• Promote and champion lean methodologies within Curtis facilities worldwide. Focus on inventory pull methodology when possible and develop inventory availability assurance programs on those parts that need to be pipelined.
• Coordinate with product managers on Sales, Inventory, Operations, Planning and determine master production schedule. Work with the individual manufacturing plants to implement.
• Publish Supplier Logistics Guide with routing instructions and update as necessary
• Identify and realize cost reduction opportunities, achieving yearly targets set by senior management.
• . Responsible for insuring Curtis’ compliance to hazardous materials movement regulations and restrictions.
• Assist in the creation and implementation of other corporate policies as required by senior management.
• Review / Analyze product sales trends by region to optimize FG stocking levels at Curtis distribution centers while maintaining world class fulfillment service levels to strategic customers.
• Develop and implement speculative inventory stocking models for each distribution center based on market demographics.
• Perform detailed analysis of inventory and resulting turns.
• Perform annual analysis of inactive inventory determining best solutions for consumption, liquidation or reserve accruals.
• Implement uniform ABC analysis globally.
• Provide recommendations to minimize freight costs including carrier selection, “level of service”, consolidations etc.
• Develop methodology to accurately monitor freight invoices to ensure Curtis North America is receiving negotiated incentives when applicable with the ability to recover “missed” incentives. Revise process with formal incorporation of corrective action within Curtis or with carrier. Coordinate with strategic customers and suppliers to maximize incentive structures.
• Conduct special projects as directed by senior management; providing assistance to any Curtis location worldwide when required or requested on issues that arise requiring immediate action and resolution.
• Monitor FG inventory levels and variances at the Curtis distribution centers and attain World Class performance levels on warehousing and inventory metrics (turns and on-time performance for customer satisfaction).Publish monthly metrics depicting current situation and trends.
• Monitor Raw Materials and WIP inventory levels at the Curtis manufacturing sites reporting with metrics and recommending actions as required.
• Maintain healthy supply chain relationships with effective communications to insure Curtis is visible to the executive staff and Curtis is afforded the appropriate attention and delivery of product throughout any potential business cycle fluctuations.

What we'd like you to bring to the role:

• Bachelor’s Degree or higher, preferably in a technical discipline and/or supply chain management
• Thorough knowledge of USDOC import and export laws, EUR1, NAFTA, IATA regulations and USDOT Title 49
• 10 to 15 years in a purchasing or materials management role in a modern, high volume “lean” manufacturing environment.
• Experience with electronics and mechanical components required
• Minimum 5 years managerial or administrative experience, with the ability to direct or lead a global team to meet department or corporate objectives.
• Thorough knowledge in modern principles and practices of MRP/ERP and lean manufacturing strategies.
• Competent in Access, Excel, and Word, report writing
• Ability to interpret and understand mechanical blue prints and electronic specifications and datasheets.
• Experience with LTL, Air, Small Package, and/or Ocean transportation transactions.
• Strong verbal/written communication skills
• Strong interpersonal skills with the ability to think strategically and express ideas effectively.
• Excellent business and people judgment skills
• Strong professional negotiation skills
• Ability to balance global and local priorities.
• Ability to achieve agreed business and operation