Job Summary:
Provide the first level technical/application support for motor speed controller based vehicle systems. Develop technical documentation and presentations for both pre and post-sales technical support, as required. Travel to customer sites for technical and sales support.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
· B.S. or M.S degree in Electrical, Mechanical, or Computer Engineering, or a related discipline, plus 2 or more years related experience.
· Experience in understanding usage and application of electronic systems
· Familiarity with control systems is a plus
· Must be able to demonstrate ability to understand and write software. Experience with C/C++ is preferred.
· Ability to travel both domestically and internationally approximately 20%
· Demonstrated knowledge of good engineering practices.
· Effective verbal and written communication skills as well as excellent interpersonal skills
· Effective video-conference technical support for customers and sales staff
· Must be self-motivated and manage time well
· Accuracy and good organizational skills
· Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
· Experience with Matlab/Simulink is a plus
Essential Functions:
1. Assist customers with the application of Curtis motor control products that best meet their requirements, including product selection, software design, troubleshooting and production support both in the field and via telephone or other electronic means.
2. Provide Product management and other appropriate groups within the company with data relative to market requirements, product shortcomings, competition, warranty problems and any other information obtained through customer contact.
3. Configure and tune motor controllers.
4. Design and write software for customer applications. Follow documentation and review processes that are required for safety-critical software.
5. Participate in the development of Application Notes, Data Sheets, Product Manuals and other technical literature in coordination with the Technical Publications, Engineering and Product Management organizations.
6. Coordinate the building, documentation and shipping of prototypes for customer evaluation. Upon acceptance of prototypes, coordinate product releases of new models to production.
7. Provide the Sales Department with technical assistance for customer visits either in the field or in the factory, as required.
8. Cross train Customer Support Engineers in skills as needed in the performance of duties
9. Generate based on customer request, evaluate and review for approval all technical ECN’s submitted for the product group. Once approved, notify subsidiaries, sales personnel and, when needed, customers of ECN’s that effect the form, fit or functions of the controller being produced.
10. Review all failure analysis completed by the Repair Department with customers to facilitate root cause analysis and to identify failure trends.
11. Develop and present training programs to educate the sales force and/or customers on the proper selection and application of the company’s motor control products.
12. Design, setup and run tests to validate design specifications and applications suitability.
13. Apply current techniques and tools to improve cost, design time, reliability, durability, manufacturability, and stay abreast of new engineering techniques and tools.
14. Follow corporate operating policies.