Power Your Career at Curtis

Title   Department
Customer Support Engineer Customer Support Engineering
Product Manager Product Management

Customer Support Engineer

  • Location: New York

If you are looking for a position that combines technical know-how and a customer-facing role in the electric vehicle environment, we may have just the job for you!

You will be involved in evaluating customer requirements and recommending or assisting in the implementation of Curtis products for customer’s design or development projects. You will provide technical support to OEM’s, dealers, distributors and end-users of Curtis products both in-house and at customers site. And participate with QA, Manufacturing, Engineering and Customer Service to provide a solution or resolution for customer application issues.

Principal Responsibilities

•Responsible for providing technical support to customers for all Curtis product lines.

•Evaluate customer requirements and assist and guide customers in applying and installing Curtis products into customer hardware.

•Provide technical information and guidance to customers, sales reps and distributors. Write/edit application notes, installation guides, other technical notes, and literature to inform customers about products. Communicate with customers with respect to technical applications. Evaluate and report on customer response to product capabilities and limitations, evaluate and report on competitors’ products. Suggest and evaluate modifications or new products.

•Assist in sales efforts. Evaluate and provide leads to sales managers, accompany on sales calls as required. Follow up on sales calls and phone leads. Represent company at technical conferences and tradeshows as required. Prepare applications and other reports as required.

The successful candidates will have:

  • B.S. in an engineering discipline, i.e. mechanical or electrical engineering
  • Coursework/experience computer programming
  • Course work in Electrical Machinery a plus
  • 1 to 3 years' technical support experience
  • Automotive or vehicle industry experience helpful

• Good to expert interpersonal skills

• Excellent written/oral communication skills.

• Ability to do work with mechanical and electrical hand and power tools.

• Computer literate with strong analytical and computational ability.

• Excellent customer-focus

• Ability to travel with short notice and up to 50% required

If this sounds like you, please apply today!

Product Manager

  • Location: New York

Are you the “product champion” and expert for your company’s products?
Then you may be just the person we are looking to hire.

Curtis’ newly created position of Product Manager (PM) is responsible for several product families within the portfolio of Curtis products.

The PM is responsible New Product Development & Product Introduction, Product Improvement, Sustaining & Obsolescence, and Market Surveillance.

The successful PM will:

  • ensure that all other departments – Engineering, Manufacturing, Sourcing, QA, Sales and MarCom –are fully informed of all activities and issues related to the product, and that all are performing their duties as needed for the product family to be a commercial success.
  • be the ‘market expert’ for one or more market segments–for example, aerial lift platforms or materials handling vehicles.
  • fully understand the legislative, commercial and technical forces specific to the market segment, such as conformance and compliance issues, or funding and reimbursement.
  • monitor the market segment for technology trends, customer and competitor activity and to analyze all such news and data to identify opportunities for new products or threats to existing products.
  • successfully balance the product requirements of the stakeholder groups (customers, dealers, reps, suppliers and internal functional groups).
  • be skilled at ‘managing by influence’ in a matrix organization
  • ensuring that the various ISO9001 policies that describe our procedures for product development and product obsolescence are correctly implemented and observed.

In addition to being passionate about products and markets, you will need a degree (or equivalent) in Electrical/Electronic or Mechanical Engineering.

We prefer you have:

  • 5+ years of technical experience with engineering, technical sales/support, field service or product management roles for organizations involved in the following industries:

1. Manufacturers of Automotive, Off-highway, and Industrial Vehicles such as:

    • Forklift, warehouse trucks, AGVs and other materials handling vehicles
    • Golf cars, turf maintenance and other similar utility vehicles
    • Mobile elevating work platforms –scissor and boom lifts
    • Construction and Agricultural Equipment
    • Airport Ground Support Equipment

2. Suppliers of electro-technical components, sub-systems and/or engineering services serving the above vehicle markets.

  • Experience of working in one or more of the following areas is essential:
    • Battery electric vehicle and/or hybrid vehicle drivetrains
    • Electrohydraulic control systems
    • CANopen or J1939 CANbus vehicle communication networks
    • AC & DC electric motors
    • Motor speed controllers/Inverters/Variable speed drives
  • A general knowledge of vehicle manufacturing and electronics manufacturing processes
  • Experience of delivering technical product training and producing product support and marketing documentation.
  • Ability to translate customer wants and needs into definitive requirements and specifications
  • Ability to evaluate conflicting interests and make decisions as needed to achieve long term strategic goals
  • Excellent interpersonal/communication/negotiation skills
  • Ability to communicate effective to diverse groups
  • Self-starter capability of working independently
  • Travel internationally as required
  • Strong IT skills
  • Personable, with a high degree of professionalism, honestly & integrity.

If this sounds like you, please apply today!